IACOB, C. and FAILY, S. 2016. Improving human-reviews interaction: a study of the role, use and place of online reviews. In Proceedings of the 30th International BCS human computer interaction conference (HCI 2016): fusion, 11-15 July 2016, Poole, UK. Swindon: BCS [online], article number 21. Available from: https://doi.org/10.14236/ewic/HCI2016.21