AINSLIE, R., MCCALL, J., SHAKYA, S. and OWUSU, G. 2017. Predicting service levels using neural networks. In Bramer, M. and Petridis, M. (eds.) Artificial intelliegence XXXIV: proceedings of the 37th SGAI International innovative techniques and applications of artifical intelligence conference 2017 (AI 2017), 12-14 December 2017, Cambridge, UK. Lecture notes in computer science, 10630. Cham: Springer [online], pages 411-416. Available from: https://doi.org/10.1007/978-3-319-71078-5_35