@article { , title = {Understanding factors influencing public transport passengers' pre-travel information-seeking behaviour.}, abstract = {This paper investigates factors influencing public transport passengers’ pre-travel information-seeking behaviours in a British urban environment. Public transport traveller surveys were conducted to better understand the journey stages at which information was sought and the information sources used. A multivariate explanatory model of pre-travel information-seeking behaviour was developed using binomial logistic regression. Explanatory factors considered include socio-demographics, trip context, frequency of public transport use, information sources used, and smartphone ownership and use. Findings suggest that travel behaviour (5 + trips weekly, and less than 1 trip weekly), socio-demographics (unemployment/unknown employment), trip context (journey planning stages, mode of transport), and preferred information sources (Internet site, word-of-mouth, visits to travel shop/centre/library) were significant predictors of pre-travel information-seeking behaviours among surveyed travellers. While the final model found that bus users are significantly associated with the use of Internet sites as a source of pre-travel information, rail users rely significantly on a multiplicity of sources comprising Internet sites, word-of-mouth, and visits to a travel shop/centre/library. The final model suggests that metro (light rail) users tend not to seek pre-travel information. The odds of seeking pre-travel public transport information are 2.512 times greater for respondents who reported less than 1 trip per week as opposed to those who reported 5 + trips per week. These findings are relevant for passenger information strategies deployed by operators and authorities and can be used to caution against a “one size fits all” strategy for travel information service provision. Implications and suggestions for future research are discussed.}, doi = {10.1007/s12469-019-00198-w}, eissn = {1613-7159}, issn = {1866-749X}, issue = {1}, journal = {Public Transport}, note = {INFO COMPLETE (checked 14/6/2019 LM) PERMISSION GRANTED (version = VoR; embargo = none; licence = BY; SHERPA = http://sherpa.ac.uk/romeo/issn/1866-749X/ ) DOCUMENT RECEIVED (VoR downloaded 14/6/2019 LM)}, pages = {135-158}, publicationstatus = {Published}, publisher = {Springer}, url = {https://rgu-repository.worktribe.com/output/310274}, volume = {11}, keyword = {Public transport, Pre-travel information, Information-seeking behaviour, Information sources, Journey planning stages}, year = {2019}, author = {Yeboah, Godwin and Cottrill, Caitlin D. and Nelson, John D. and Corsar, David and Markovic, Milan and Edwards, Peter} }