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Exploring the everyday life information needs and the socio-cultural adaptation barriers of Syrian refugees in Scotland. (2018)
Journal Article
MARTZOUKOU, K. and BURNETT, S. 2018. Exploring the everyday life information needs and the socio-cultural adaptation barriers of Syrian refugees in Scotland. Journal of documentation [online], 74(5), pages 1104-1132. Available from: https://doi.org/10.1108/JD-10-2017-0142

Purpose: This paper presents the research findings of the 'Syrian new Scots' Information Literacy Way-finding practices' research project, funded by the Information Literacy Group (ILG) of the Chartered Institute of Library and Information Profession... Read More about Exploring the everyday life information needs and the socio-cultural adaptation barriers of Syrian refugees in Scotland..

Enterprise search and discovery capability: the factors and generative mechanisms for user satisfaction. (2018)
Journal Article
CLEVERLEY, P.H. and BURNETT, S. 2019. Enterprise search and discovery capability: the factors and generative mechanisms for user satisfaction. Journal of information science [online], 45(1), pages 29-52. Available from: https://doi.org/10.1177/0165551518770969

Many organizations are re-creating the 'Google-like' experience behind their firewall to exploit their information. However, surveys show dissatisfaction with enterprise search is commonplace. No prior study has investigated unsolicited user feedback... Read More about Enterprise search and discovery capability: the factors and generative mechanisms for user satisfaction..