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Outputs (681)

Are we being served? (2001)
Presentation / Conference
BREMNER, P.A.M. and FREATHY, P. 2001. Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. Presented at the 11th International European Association for Education and Research in Commercial Distribution (EAERCD) conference 2001 (EAERCD 2001), 27-29 June 2001, Tilburg, Netherlands.

This paper examines the mismatch between consumer and retailer perceptions of customer service and its potential impact on customer satisfaction. Having examined the main influences and themes from primary research this paper attempts to suggest that... Read More about Are we being served?.

Management education in Latin America and the Caribbean. (2001)
Journal Article
JOHNSON, I.M., MEDINA, A.F. and HERRERA, L.A. 2001. Management education in Latin America and the Caribbean. Education for information [online], 19(1), pages 3-18. Available from: https://doi.org/10.3233/EFI-2001-19102

This paper examines some issues relating to the development in Latin America and the Caribbean of the managerial expertise that underpins the modernisation of library and information services. It reports on part of a joint IFLA/FID project, principal... Read More about Management education in Latin America and the Caribbean..

Evaluation of the development and application of multimedia computer assisted learning in Higher Education. (2001)
Thesis
NEWTON, R. 2001. Evaluation of the development and application of multimedia computer assisted learning in Higher Education. Robert Gordon University, PhD thesis.

This thesis deals with approaches to the evaluation of multimedia computer assisted learning in higher education. The thesis is presented in two parts. The first part consists mainly of a literature based review of the rationale and methods employed... Read More about Evaluation of the development and application of multimedia computer assisted learning in Higher Education..

Citizenship information research at the School of Information and Media. (2001)
Journal Article
MARCELLA, R. and BAXTER, G. 2001. Citizenship information research at the School of Information and Media. Library review [online], 50(2), pages 65-72. Available from: https://doi.org/10.1108/00242530110381109

Discusses recent and current research into citizenship information needs at the School of Information and Media, The Robert Gordon University, Aberdeen. Reviews the most important results from two large-scale, nationwide surveys (funded by the Britis... Read More about Citizenship information research at the School of Information and Media..

Zur Kierkegaardrezeption Hermann Brochs. (2001)
Book Chapter
HALSALL, R. 2001. Zur Kierkegaardrezeption Hermann Brochs. In Krobb, F. and Strümper-Krobb, S. (eds.) Literaturvermittlung um 1900. Amsterdam: Rodopi, pages 131-146.

Can one rightly speak of a Kierkegaard reception of Hermann Broch? The category 'influence' in the desk research on Hermann Broch has been a very controversial one. The attempt to determine Broch's theoretical position by researching the direct influ... Read More about Zur Kierkegaardrezeption Hermann Brochs..

GDR architecture and town planning in post-unification Germany: 'Geschichtsaufarbeitung' or aesthetic autonomy? (2000)
Book Chapter
HALSALL, R. 2000. GDR architecture and town planning in post-unification Germany: 'Geschichtsaufarbeitung' or aesthetic autonomy? In Barker, P. (ed.) The GDR and its history: ruckblick und revision; die DDR im spiegel der enquete-kommissionen. Amsterdam: Rodopi, pages 185-214.

“Von meinem Übergangsburo im ehemaligen Staatsratsgebäude muß ich immer auf den Palast der Republik gucken. Der ist so monströs, daß ich da lieber ein Schloß hätte. [...] Den Befürwortern (des Schlosses) wird ja unterstellt, sie wollten – weil dann d... Read More about GDR architecture and town planning in post-unification Germany: 'Geschichtsaufarbeitung' or aesthetic autonomy?.

Citizenship information research at the School of Information and Media. (2000)
Presentation / Conference
MARCELLA, R. and BAXTER, G. 2000. Citizenship information research at the School of Information and Media. Presented at the 7th Information for Scotland conference, 16 November 2000, Edinburgh, UK.

Discusses recent and current research into citizenship information needs at the School of Information and Media, The Robert Gordon University, Aberdeen. Reviews the most important results from two large-scale, nation-wide surveys (funded by the Briti... Read More about Citizenship information research at the School of Information and Media..

The impact of social class and status on citizenship information need: the results of two national surveys in the UK. (2000)
Journal Article
MARCELLA, R. and BAXTER, G. 2000. The impact of social class and status on citizenship information need: the results of two national surveys in the UK. Journal of information science [online], 26(4), pages 239-254. Available from: https://doi.org/10.1177/016555150002600404

This paper reports the key results of the Citizenship Information research project funded by the British Library Research and Innovation Centre. This research comprised two large-scale surveys of the citizenship information needs of the UK public. Th... Read More about The impact of social class and status on citizenship information need: the results of two national surveys in the UK..

A random walk around Britain: a critical assessment of the random walk sample as a method of collecting data on the public's citizenship information needs. (2000)
Journal Article
MARCELLA, R. and BAXTER, G. 2001. A random walk around Britain: a critical assessment of the random walk sample as a method of collecting data on the public's citizenship information needs. New review of information behaviour research, 1(1): proceedings of the 3rd International conference on research in information needs, seeking and use in different contexts (ISIC III), 16-18 August 2000, Gothenburg, Sweden, pages 87-104.

This paper discusses the second stage of the Citizenship Information research project, funded by the British Library Research and Innovation Centre: a national survey, by personal doorstep interview and using the random walk sample method, of the cit... Read More about A random walk around Britain: a critical assessment of the random walk sample as a method of collecting data on the public's citizenship information needs..

The UK children's publishing house: adapting to change for the multimedia market. (2000)
Journal Article
ANTHONEY, A., ROYLE, J.M. and JOHNSON, I.M. 2000. The UK children's publishing house: adapting to change for the multimedia market. Electronic library [online], 18(4), pages 269-278. Available from: https://doi.org/10.1108/EUM0000000005366

Reports the results of the first stage of research (in progress, 1997-2000), which aims to develop an understanding of the challenges facing publishers who have entered the children's multimedia market in the UK in the 1980s and 1990s. The findings o... Read More about The UK children's publishing house: adapting to change for the multimedia market..