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Empathetic consultancy: a reflective approach to ICTD. (2009)
Conference Proceeding
BASS, J.M. 2009. Empathetic consultancy: a reflective approach to ICTD. In Byrne, E., Nicholson, B. and Salem, F. (eds.) Assessing the contribution of ICT to development goals: proceedings of the 10th International conference on social implications of computers in developing countries (ICT4D 2009), 26-28 May 2009, Dubai, UAE. Dubai: International Federation for Information Processing, pages 315-324.

Empathetic Consulting articulates positive characteristics of long-term ICT capacity building engagements using external advisors. Consultants need to demonstrate commitment to capacity building rather than service delivery, flexibility in adaptation... Read More about Empathetic consultancy: a reflective approach to ICTD..