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All Outputs (2)

Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. (2016)
Presentation / Conference
SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. Presented at the 2016 Dubai International conference for advanced research in business (ICARB 2016), 12-13 Dec 2016, Al Badaa, Dubai.

This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in general. The research focuses on... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective..

Post-experience MBAs: the transition back into the workplace for FT students. (2015)
Presentation / Conference
SUTHERLAND, W., RUSSELL, K. and SCOTT, A. 2015. Post-experience MBAs: the transition back into the workplace for FT students. Presented at the 12th Enhancement in higher education conference, 9-11 June 2015, Glasgow, UK.

Full-time students undertaking a MBA experience a number of transitions, most notably from work to study and study to work. Consideration of effective transition strategies may offer insight into improving course structure, design and delivery. This... Read More about Post-experience MBAs: the transition back into the workplace for FT students..