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Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective. (2019)
Thesis
SHEDID, M. 2019. Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective. Robert Gordon University [online], PhD thesis. Available from: https://openair.rgu.ac.uk

This study explores the relationship between the empowerment of front-line employees and service quality (in terms of customer satisfaction) in the United Arab Emirates (UAE) banking industry. The UAE banking industry is a sector in which minimal res... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective..