Predicting service levels using neural networks.
AINSLIE, R., MCCALL, J., SHAKYA, S. and OWUSU, G. 2017. Predicting service levels using neural networks. In Bramer, M. and Petridis, M. (eds.) Artificial intelliegence XXXIV: proceedings of the 37th SGAI International innovative techniques and applications of artifical intelligence conference 2017 (AI 2017), 12-14 December 2017, Cambridge, UK. Lecture notes in computer science, 10630. Cham: Springer [online], pages 411-416. Available from: https://doi.org/10.1007/978-3-319-71078-5_35
In this paper we present a method to predict service levels in utility companies, giving them advanced visibility of expected service outcomes and helping them to ensure adherence to service level agreements made to their clients. Service level adher... Read More about Predicting service levels using neural networks..