Skip to main content

Research Repository

Advanced Search

All Outputs (5)

Explaining a staff rostering problem by mining trajectory variance structures. (2023)
Conference Proceeding
FYVIE, M., MCCALL, J.A.W., CHRISTIE, L.A., ZÄ‚VOIANU, A.-C., BROWNLEE, A.E.I. and AINSLIE, R. 2023. Explaining a staff rostering problem by mining trajectory variance structures. In Bramer, M. and Stahl, F. (eds.) Artificial intelligence XL: proceedings of the 43rd SGAI international conference on artificial intelligence (AI-2023), 12-14 December 2023, Cambridge, UK. Lecture notes in computer science, 14381. Cham: Springer [online], pages 275-290. Available from: https://doi.org/10.1007/978-3-031-47994-6_27

The use of Artificial Intelligence-driven solutions in domains involving end-user interaction and cooperation has been continually growing. This has also lead to an increasing need to communicate crucial information to end-users about algorithm behav... Read More about Explaining a staff rostering problem by mining trajectory variance structures..

Bi-level optimisation and machine learning in the management of large service-oriented field workforces. (2022)
Thesis
AINSLIE, R.T. 2022. Bi-level optimisation and machine learning in the management of large service-oriented field workforces. Robert Gordon University, PhD thesis. Hosted on OpenAIR [online]. Available from: https://doi.org/10.48526/rgu-wt-1880200

The tactical planning problem for members of the service industry with large multi-skilled workforces is an important process that is often underlooked. It sits between the operational plan - which involves the actual allocation of members of the wor... Read More about Bi-level optimisation and machine learning in the management of large service-oriented field workforces..

Tactical plan optimisation for large multi-skilled workforces using a bi-level model. (2018)
Conference Proceeding
AINSLIE, R., MCCALL, J., SHAKYA, S. and OWUSU, G. 2018. Tactical plan optimisation for large multi-skilled workforces using a bi-level model. In Proceedings of Institute of Electrical and Electronics Engineers (IEEE) congress on evolutionary computation (IEEE CEC 2018), 8-13 July 2018, Rio de Janeiro, Brazil. Piscataway, NJ: IEEE [online], article ID 8477701. Available from: https://doi.org/10.1109/CEC.2018.8477701

The service chain planning process is a critical component in the operations of companies in the service industry, such as logistics, telecoms or utilities. This process involves looking ahead over various timescales to ensure that available capacity... Read More about Tactical plan optimisation for large multi-skilled workforces using a bi-level model..

Predicting service levels using neural networks. (2017)
Conference Proceeding
AINSLIE, R., MCCALL, J., SHAKYA, S. and OWUSU, G. 2017. Predicting service levels using neural networks. In Bramer, M. and Petridis, M. (eds.) Artificial intelliegence XXXIV: proceedings of the 37th SGAI International innovative techniques and applications of artifical intelligence conference 2017 (AI 2017), 12-14 December 2017, Cambridge, UK. Lecture notes in computer science, 10630. Cham: Springer [online], pages 411-416. Available from: https://doi.org/10.1007/978-3-319-71078-5_35

In this paper we present a method to predict service levels in utility companies, giving them advanced visibility of expected service outcomes and helping them to ensure adherence to service level agreements made to their clients. Service level adher... Read More about Predicting service levels using neural networks..

Predictive planning with neural networks. (2016)
Conference Proceeding
AINSLIE, R., MCCALL, J., SHAKYA, S. and OWUSU, G. 2016. Predictive planning with neural networks. In Proceedings of the International joint conference on neural networks (IJCNN), 24-29 July 2016, Vancouver, Canada. Piscataway: IEEE [online], pages 2110-2117. Available from: https://doi.org/10.1109/IJCNN.2016.7727460

Critical for successful operations of service industries, such as telecoms, utility companies and logistic companies, is the service chain planning process. This involves optimizing resources against expected demand to maximize the utilization and mi... Read More about Predictive planning with neural networks..