Gulfs of expectation: eliciting and verifying differences in trust expectations using personas
(2016)
Journal Article
FAILY, S., POWER, D. and FLÉCHAIS, I. 2016. Gulfs of expectation: eliciting and verifying differences in trust expectations using personas. Journal of trust management [online], 3, article number 4. Available from: https://doi.org/10.1186/s40493-016-0025-9
Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system's stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the d... Read More about Gulfs of expectation: eliciting and verifying differences in trust expectations using personas.