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All Outputs (2)

Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications. (2017)
Thesis
SOKARI, I.E. 2017. Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications. Robert Gordon University, PhD thesis.

Technology innovation is one of the defining attributes of the 21st century. The banking sector amongst other key sectors has embraced the use of new technologies to offer electronic banking (e-banking) services. E-banking has been introduced in vari... Read More about Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications..

Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. (2017)
Journal Article
SHEDID, M. and RUSSELL, K. 2017. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. International journal of advanced research in business, 1(1), pages 2-14.

This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in general. The research focuses on... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective..