Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system.
(2021)
Journal Article
DAYAN, M., AL KUWAITI, I.A., HUSAIN, Z., NG, P.Y. and DAYAN, A. 2022. Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system. International journal of quality and reliability [online], 39(1), pages 176-203. Available from: https://doi.org/10.1108/IJQRM-11-2020-0373
The aim of this research is to uncover issues that inhibit patients' satisfaction and loyalty and identify factors that could enhance customer retention by government hospitals in the United Arab Emirates (UAE). The mediating impact of outpatient sat... Read More about Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system..