The critical incident technique as a tool for gathering data as part of a qualitative study of information seeking behaviour.
(2013)
Presentation / Conference Contribution
MARCELLA, R., ROWLANDS, H. and BAXTER, G. 2013. The critical incident technique as a tool for gathering data as part of a qualitative study of information seeking behaviour. In Ramos, I. and Mesquita, A. (eds.) Proceedings of the 12th European conference on research methodology for business and management studies (ECRM 2013), 4-5 July 2013, Guimaraes, Portugal. Sonning Common: Academic Conferences and Publishing International, pages 247-253.
Since devised by Flanagan in 1954 as a tool to explore what people do to achieve an organisational aim, the critical incident technique (CIT) has been used in various disciplines as a method of understanding human behaviour. This paper provides an ov... Read More about The critical incident technique as a tool for gathering data as part of a qualitative study of information seeking behaviour..