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Communication skills for effective management.

Hargie, Owen; Dickson, David; Tourish, Dennis


Owen Hargie

David Dickson

Dennis Tourish


It is now widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management, presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable managers to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings. This will be an excellent text for undergraduate business and management students studying business communication and MBA students. Practising managers will also find this book to be an invaluable resource.


HARGIE, O., DICKSON, D. and TOURISH, D. 2004. Communication skills for effective management. Basingstoke: Palgrave Macmillan [online]. Available from:

Book Type Authored Book
Publication Date Dec 31, 2004
Deposit Date Jun 27, 2021
Publicly Available Date Jun 27, 2021
Publisher Palgrave Macmillan (part of Springer Nature)
ISBN 9780333965757
Keywords Business; Consulting; Foundation; Management; Manager; Organization; Strategy
Public URL
Additional Information The file accompanying this record represents a sample chapter extracted from the full book, available at


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