How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012-2017.

Reid, Peter H.

Abstract

The current challenging environment for public libraries has resulted in an ever greater need to demonstrate and evidence the quality of library provision as well as value and impact of these services on society. Research, conducted on behalf of the Scottish Library and Information Council, reviewed the previous quality standards mechanism used in Scotland and resulted in the creation of a new framework. Data were gathered through a systematic review of all published quality audits of Scottish public libraries, focus groups with heads of service, and impact workshops with library staff. The findings resulted in the creation of a new approach to assessing and evaluating the quality of provision as well as value and impact of Scottish public libraries.

Citation

REID, P.H. 2020. How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012-2017. Journal of librarianship and information science [online], 52(3), pages 647-658. Available from: https://doi.org/10.1177/0961000619855430

• Journal Article Type: Article
• Acceptance Date: May 16, 2019
• Online Publication Date: Jul 3, 2019
• Publication Date: Sep 1, 2020
• Deposit Date: May 23, 2019
• Publicly Available Date: May 24, 2019
• Journal: Journal of librarianship and information science
• Print ISSN: 0961-0006
• Electronic ISSN: 1741-6477
• Publisher: SAGE Publications
• Peer Reviewed: Peer Reviewed
• Volume: 52
• Issue: 3
• Pages: 647-658
• DOI: https://doi.org/10.1177/0961000619855430
• Keywords: Public libraries; Quality enhancement; Quality frameworks; Quality standards; Value; Impact; Scotland
• Public URL: https://rgu-repository.worktribe.com/output/243463
• Contract Date: May 24, 2019