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How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012-2017.

Reid, Peter H.

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Abstract

The current challenging environment for public libraries has resulted in an ever greater need to demonstrate and evidence the quality of library provision as well as value and impact of these services on society. Research, conducted on behalf of the Scottish Library and Information Council, reviewed the previous quality standards mechanism used in Scotland and resulted in the creation of a new framework. Data were gathered through a systematic review of all published quality audits of Scottish public libraries, focus groups with heads of service, and impact workshops with library staff. The findings resulted in the creation of a new approach to assessing and evaluating the quality of provision as well as value and impact of Scottish public libraries.

Citation

REID, P.H. 2020. How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012-2017. Journal of librarianship and information science [online], 52(3), pages 647-658. Available from: https://doi.org/10.1177/0961000619855430

Journal Article Type Article
Acceptance Date May 16, 2019
Online Publication Date Jul 3, 2019
Publication Date Sep 1, 2020
Deposit Date May 23, 2019
Publicly Available Date May 24, 2019
Journal Journal of librarianship and information science
Print ISSN 0961-0006
Electronic ISSN 1741-6477
Publisher SAGE Publications
Peer Reviewed Peer Reviewed
Volume 52
Issue 3
Pages 647-658
DOI https://doi.org/10.1177/0961000619855430
Keywords Public libraries; Quality enhancement; Quality frameworks; Quality standards; Value; Impact; Scotland
Public URL https://rgu-repository.worktribe.com/output/243463

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