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Insourcing a government information system an analysis using institutions and the capability approach.

Omar, A.; Bass, Julian M.; Lowit, P.


A. Omar

Julian M. Bass

P. Lowit


This study explores the effectiveness of insourcing in the Malaysian Government. The research discusses the factors and issues of insourcing in a Malaysian government agency in the context of post contract termination of an outsourcing agreement. A qualitative research method was conducted by using semi-structured interviews based on the OPTIMISM approach in designing the interview questions. The number of respondents was 21 government servants, from top management to programmers. We used a combination of institutional theory and the capability approach to analyse the data. We found that insourcing could enhance the skill and knowledge of the government's IT officer by using potential opportunities and systematic training approach that are presented despite challenges such as lack of ICT infrastructure, the high-level system complexity, lack of recognition from the government and complicated business process. We envisage that as insourcing evolves over time, participation and responses from large organisations that provide direct services to the citizen would represent the practice of insourcing as a whole. These findings will be of interest to the research community interested in insourcing information system support.


OMAR, A., BASS, J.M. and LOWIT, P. 2015. Insourcing a government information system an analysis using institutions and the capability approach. In Proceedings of the 2015 International conference on information society (i-Society 2015), 9-11 November 2015, London, UK. PiscatawayJ: IEEE [online], pages 91-96. Available from:

Conference Name 2015International conference on information society (i-Society 2015)
Conference Location London, UK
Start Date Nov 9, 2015
End Date Nov 11, 2015
Acceptance Date Sep 30, 2015
Online Publication Date Nov 9, 2015
Publication Date Jan 4, 2016
Deposit Date Oct 6, 2016
Publicly Available Date Oct 6, 2016
Publisher Institute of Electrical and Electronics Engineers (IEEE)
Pages 91-96
ISBN 9781908320483
Keywords OPTIMISM; Capability approach; Insourcing; Institutional theory; Semistructured interviews
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