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IT governance measurement tools and its application in IT-business alignment.

Nicho, Mathew; Khan, Shafaq


Mathew Nicho

Shafaq Khan


The purpose of this exploratory research paper is to evaluate the deployment and assessment methodology of the information technology governance (ITG) measurement tools, with the purpose of gaining deeper insight into the ITG initiation process, the nature of tools employed, measurement processes, and the implementation methodology, using case studies. Analysis of the available academic and non-academic literature sources showed measurement issues being the most dominant and ironically the most neglected domain in ITG implementations. We view ITG measurement tools and it subsequent deployment through the two theoretical ITG models namely the Integrated IT Governance model, and the Structures, Processes, and Relational ITG model. To validate these findings and to get a deeper insight into the ITG measurement domain, we conducted four case studies of measurement tools usage and processes in commonly used ITG frameworks in four organisations in New Zealand and United Arab Emirates. The results indicate that the IT governance initiatives differ in the manner of positioning in the integrated ITG framework, and objectivity of measurement is more evident and emphasized in UAE than in New Zealand. The result of these findings provides practitioners with guidance on the contextual usage of ITG measurement practices.


NICHO, M. and KHAN, S. 2017. IT governance measurement tools and its application in IT-business alignment. Journal of international technology and information management [online], 26(1), Article 5. Available from:

Journal Article Type Article
Acceptance Date Apr 29, 2017
Online Publication Date Sep 22, 2017
Publication Date Apr 30, 2017
Deposit Date May 16, 2017
Publicly Available Date May 16, 2017
Journal Journal of international technology and information management
Print ISSN 1543-5962
Electronic ISSN 1941-6679
Publisher International Information Management Association
Peer Reviewed Peer Reviewed
Volume 26
Issue 1
Article Number 5
Keywords Information governance; Corporate governance; Business and IT; IT governance
Public URL
Publisher URL


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