Means-end theory in tourism research.

McDonald, Seonaidh; Thyne, Maree; McMorland, Leigh-Ann

Abstract

Means-end theory has been widely used in marketing to identify values-based motivations behind consumption (Reynolds and Olson 2001). It has also been adopted by researchers arguing that it deepens understanding of tourist behavior by linking specific service attributes with personal values (McIntosh and Thyne 2005). This enables effective targeting of services and the communications designed to promote them, leading to higher levels of tourist satisfaction. The applicability of the means-end technique in research is not disputed. However, within the tourism literature no consideration has yet been given to the fact that there are two distinct approaches to applying it (hard and soft laddering), which have different conventions for establishing terminal values, and, more importantly, are underpinned by quite different assumptions about what constitutes a value. Recent empirical work has prompted this research note to examine the methodological implications of both approaches and question their adequacy for qualitative research.

Citation

MCDONALD. S., THYNE, M. and MCMORLAND, L.-A. 2008. Means-end theory in tourism research. Annals of tourism research [online], 35(2), pages 596-599. Available from: https://doi.org/10.1016/j.annals.2007.09.006

• Journal Article Type: Article
• Acceptance Date: Sep 29, 2007
• Online Publication Date: May 13, 2008
• Publication Date: Apr 30, 2008
• Deposit Date: Jun 29, 2009
• Publicly Available Date: Jun 29, 2009
• Journal: Annals of tourism research
• Print ISSN: 0160-7383
• Electronic ISSN: 1873-7722
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 35
• Issue: 2
• Pages: 596-599
• DOI: https://doi.org/10.1016/j.annals.2007.09.006
• Keywords: Tourism research; Means end theory
• Public URL: http://hdl.handle.net/10059/370
• Contract Date: Jun 29, 2009