The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry.

Omoge, Akinyemi Paul

All Outputs (4)

Reframing recycling behaviour through consumers' perceptions: an exploratory investigation. (2021)
Journal Article
OKE, A., MCDONALD, S., KOROBILIS-MAGAS, E., OSOBAJO, O.A. and AWUZIE, B.O. 2021. Reframing recycling behaviour through consumers' perceptions: an exploratory investigation. Sustainability [online], 13(24), article number 13849. Available from: https://doi.org/10.3390/su132413849

Despite the increasing awareness of the consequences of waste, there is no consensus on how and why consumers engage in recycling, making it challenging to design behavioural interventions that might promote recycling, especially in organisational se... Read More about Reframing recycling behaviour through consumers' perceptions: an exploratory investigation..

Demystifying the complexity and heterogeneity of recycling behavior in organizational settings: a mixed-methods approach. (2021)
Journal Article
OKE, A., MCDONALD, S. and KOROBILIS-MAGAS, E. 2021. Demystifying the complexity and heterogeneity of recycling behavior in organizational settings: a mixed-methods approach. Waste management [online], 136, pages 337-347. Available from: https://doi.org/10.1016/j.wasman.2021.10.020

Research on recycling has advanced across different disciplines, although the current knowledge about recycling behaviors at the corporate level remains elusive. While most studies on recycling are focused on households, there is no indication that p... Read More about Demystifying the complexity and heterogeneity of recycling behavior in organizational settings: a mixed-methods approach..

Understanding waste recycling behaviour in the UK: home-work consistency. (2018)
Thesis
OKE, A.O. 2018. Understanding waste recycling behaviour in the UK: home-work consistency. Robert Gordon University, PhD thesis.

Despite the increasing attention being paid to waste recycling, there is a dearth of both empirical evidence on recycling at work and examination of any spillover effects of recycling behaviour from home to work. Situated at the confluence of three s... Read More about Understanding waste recycling behaviour in the UK: home-work consistency..

The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. (2016)
Thesis
OMOGE, A.P. 2016. The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. Robert Gordon University, PhD thesis.

Ample evidence from the literature suggests that in recent years, banks have been heavily investing in customer relationship management (CRM) systems. The reasons for this are traced to banks' emergent need to gain and sustain competitive advantage t... Read More about The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry..