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Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications. (2017)
Thesis
SOKARI, I.E. 2017. Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications. Robert Gordon University, PhD thesis.

Technology innovation is one of the defining attributes of the 21st century. The banking sector amongst other key sectors has embraced the use of new technologies to offer electronic banking (e-banking) services. E-banking has been introduced in vari... Read More about Technology innovation management in the Nigerian banking industry: integrating stakeholders' perspectives, an exploration of strategy and policy implications..

Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. (2017)
Journal Article
SHEDID, M. and RUSSELL, K. 2017. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. International journal of advanced research in business, 1(1), pages 2-14.

This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in general. The research focuses on... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective..

Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. (2016)
Presentation / Conference
SHEDID, M. and RUSSELL, K. 2016. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. Presented at the 2016 Dubai International conference for advanced research in business (ICARB 2016), 12-13 Dec 2016, Al Badaa, Dubai.

This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in general. The research focuses on... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective..

The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. (2016)
Thesis
OMOGE, A.P. 2016. The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry. Robert Gordon University, PhD thesis.

Ample evidence from the literature suggests that in recent years, banks have been heavily investing in customer relationship management (CRM) systems. The reasons for this are traced to banks' emergent need to gain and sustain competitive advantage t... Read More about The direct and mediated effects of customer relationship management (CRM) systems usage as service delivery channels on consumer buying behaviour: an empirical appraisal of the context of the Nigerian banking industry..

Post-experience MBAs: the transition back into the workplace for FT students. (2015)
Presentation / Conference
SUTHERLAND, W., RUSSELL, K. and SCOTT, A. 2015. Post-experience MBAs: the transition back into the workplace for FT students. Presented at the 12th Enhancement in higher education conference, 9-11 June 2015, Glasgow, UK.

Full-time students undertaking a MBA experience a number of transitions, most notably from work to study and study to work. Consideration of effective transition strategies may offer insight into improving course structure, design and delivery. This... Read More about Post-experience MBAs: the transition back into the workplace for FT students..

Globalising employee engagement: myths and reality; a Middle East perspective. (2013)
Thesis
ELEWA, T.F. 2013. Globalising employee engagement: myths and reality; a Middle East perspective. Robert Gordon University, DBA thesis.

The purpose of this research was to investigate if selected cultural and national aspects had an effect on employee engagement drivers. Another aim was to find out if applying global engagement tools in different cultures would provide an accurate en... Read More about Globalising employee engagement: myths and reality; a Middle East perspective..

Change and consolidation in the Nigerian banking industry: an exploration of two key Central Bank of Nigeria objectives. (2012)
Thesis
OKAFOR, C.E. 2012. Change and consolidation in the Nigerian banking industry: an exploration of two key Central Bank of Nigeria objectives. Robert Gordon University, DBA thesis.

In an attempt to correct economic shortfalls, authorities in Nigeria deployed consolidation as the main policy instrument in the 2004-2006 reform of the banking industry. The Central Bank of Nigeria drew lessons from similar challenges faced by Malay... Read More about Change and consolidation in the Nigerian banking industry: an exploration of two key Central Bank of Nigeria objectives..


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