Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective.
(2019)
Thesis
SHEDID, M. 2019. Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective. Robert Gordon University [online], PhD thesis. Available from: https://openair.rgu.ac.uk
This study explores the relationship between the empowerment of front-line employees and service quality (in terms of customer satisfaction) in the United Arab Emirates (UAE) banking industry. The UAE banking industry is a sector in which minimal res... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking-sector perspective..