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Impact of COVID-19 on search in an organisation. (2021)
Journal Article
CLEVERLEY, P.H., COUSINS, F. and BURNETT, S. [2021]. Impact of COVID-19 on search in an organisation. Journal of information science [online], Online First. Available from: https://doi.org/10.1177/0165551521989531

COVID-19 has created unprecedented organisational challenges, yet no study has examined the impact on information search. A case study in a knowledge-intensive organisation was undertaken on 2.5 million search queries during the pandemic. A surge of... Read More about Impact of COVID-19 on search in an organisation..

The best of both worlds: highlighting the synergies of combining manual and automatic knowledge organization methods to improve information search and discovery. (2015)
Journal Article
CLEVERLEY, P.H. and BURNETT, S. 2015. The best of both worlds: highlighting the synergies of combining manual and automatic knowledge organization methods to improve information search and discovery. Knowledge organization, 42(6), pages 428-444.

Research suggests organizations across all sectors waste a significant amount of time looking for information and often fail to leverage the information they have. In response, many organizations have deployed some form of enterprise search to improv... Read More about The best of both worlds: highlighting the synergies of combining manual and automatic knowledge organization methods to improve information search and discovery..