Sports operations management: examining the relationship between environmental uncertainty and quality management orientation.
(2018)
Journal Article
BAMFORD, D., HANNIBAL, C., KAUPPI, K. and DEHE, B. 2018. Sports operations management: examining the relationship between environmental uncertainty and quality management orientation. European sport management quarterly [online], 18(5), pages 563-582. Available from: https://doi.org/10.1080/16184742.2018.1442486
The outcome of a sporting competition is uncertain and one of the key reasons for the sustained popularity of spectator sport. Whilst unique and exciting, this context poses challenges for the management of the sporting experience as there is no cont... Read More about Sports operations management: examining the relationship between environmental uncertainty and quality management orientation..