Towards expert systems for improved customer services using ChatGPT as an inference engine.
(2023)
Presentation / Conference Contribution
EZENKWU, C.P. 2023. Towards expert systems for improved customer services using ChatGPT as an inference engine. In Proceedings of the 2023 IEEE (Institute of electrical and Electronics Engineers) International conference on digital applications, transformation and economy (ICDATE 2023), 14-16 July 2023, Miri, Malaysia, article 10248647. Available from: https://doi.org/10.1109/ICDATE58146.2023.10248647
By harnessing both implicit and explicit customer data, companies can develop a more comprehensive understanding of their consumers, leading to better customer engagement and experience, and improved loyalty. As a result, businesses have embraced man... Read More about Towards expert systems for improved customer services using ChatGPT as an inference engine..