Assessing the capabilities of ChatGPT in recognising customer intent in a small training data scenario.
(2024)
Presentation / Conference
EZENKWU, C.P., IBEKE, E. and IWENDI, C. 2024. Assessing the capabilities of ChatGPT in recognising customer intent in a small training data scenario. To be presented at the 3rd International conference on advanced communication and intelligent systems (ICACIS 2024), 16-17 May 2024, New Delhi, India.
This study addresses the issue of recognising customer intent when only limited training data is available. The performance of ChatGPT was evaluated in this scenario, and it was found to be better than traditional machine learning algorithms and the... Read More about Assessing the capabilities of ChatGPT in recognising customer intent in a small training data scenario..