Design thinking and acceptance requirements for designing gamified software.

Piras, Luca; Dellagiacoma, Daniele; Perini, Anna; Susi, Angelo; Giorgini, Paolo; Mylopoulos, John

Abstract

Gamification is increasingly applied to engage people in performing tool-supported collaborative tasks. From previous experiences we learned that available gamification guidelines are not sufficient, and more importantly that motivational and acceptance aspects need to be considered when designing gamified software applications. To understand them, stakeholders need to be involved in the design process. This paper aims to (i) identify key requirements for designing gamified solutions, and (ii) understand if existing methods (partially fitting those requirements) can be selected and combined to provide a comprehensive gamification design method. We discuss a set of key requirements for a suitable gamification design method. We illustrate how to select and combine existing methods to define a design approach that fits those requirements using Design Thinking and the Agon framework. Furthermore, we present a first empirical evaluation of the integrated design method, with participants including both requirements analysts and end-users of the gamified software. Our evaluation offers initial ideas towards a more general, systematic approach for gamification design.

Citation

PIRAS, L., DELLAGIACOMA, D., PERINI, A., SUSI, A., GIORGINI, P. and MYLOPOULOS, J. 2019. Design thinking and acceptance requirements for designing gamified software. In Kolp, M., Vanderdonckt, J., Snoeck, M. and Wautelet, Y. (eds.) Proceedings of 13th Institute of Electrical and Electronics Engineers (IEEE) Research challenges in information science international conference 2019 (RICS 2019): towards a design science for information systems, 29-31 May 2019, Brussels, Belgium. Piscataway: IEEE [online], pages 81-92. Available from: https://doi.org/10/1109/RCIS.2019.8876973

• Conference Name: 13th Institute of Electrical and Electronics Engineers (IEEE) Research challenges in information science international conference 2019 (RICS 2019): towards a design science for information systems
• Conference Location: Brussels, Belgium
• Start Date: May 29, 2019
• End Date: May 31, 2019
• Acceptance Date: Apr 1, 2019
• Online Publication Date: Oct 21, 2019
• Publication Date: Oct 31, 2019
• Deposit Date: Jan 29, 2021
• Publicly Available Date: Jan 29, 2021
• Publisher: Institute of Electrical and Electronics Engineers
• Pages: 81-92
• Series ISSN: 2151-1357
• ISBN: 9781728148441
• DOI: https://doi.org/10.1109/RCIS.2019.8876973
• Keywords: Acceptance requirements; Design thinking; Gamification; Requirements engineering; Empirical evaluation
• Public URL: https://rgu-repository.worktribe.com/output/1003566