Gamification solutions for software acceptance: a comparative study of requirements engineering and organizational behavior techniques.

Piras, Luca; Paja, Elda; Giorgini, Paolo; Mylopoulos, John; Cuel, Roberta; Ponte, Diego

Abstract

Gamificationis a powerful paradigm and a set of best practices used to motivate people carrying out a variety of ICT–mediated tasks. Designing gamification solutions and applying them to a given ICT system is a complex and expensive process (in time, competences and money) as software engineers have to cope with heterogeneous stakeholder requirements on one hand, and Acceptance Requirements on the other, that together ensure effective user participation and a high level of system utilization. As such, gamification solutions require significant analysis and design as well as suitable supporting tools and techniques. In this work, we compare concepts, tools and techniques for gamification design drawn from Software Engineering and Human and Organizational Behaviors. We conduct a comparison by applying both techniques to the specific Meeting Scheduling exemplar used extensively in the Requirements Engineering literature.

Citation

PIRAS, L., PAJA, E., GIORGINI, P., MYLOPOULOS, J., CUEL, R. and PONTE, D. 2017. Gamification solutions for software acceptance: a comparative study of requirements engineering and organizational behavior techniques. In Assar, S., Pastor, O. and Mouratidis, H. (eds.) Proceedings of 11th Institute of Electrical and Electronic Engineers (IEEE) Research challenges in information science international conference 2017 (RCIS 2017), 10-12 May 2017, Brighton, UK. Piscataway: IEEE [online], pages 255-265. Available from: https://doi.org/10.1109/RCIS.2017.7956544

• Conference Name: 11th Institute of Electrical and Electronics Engineers (IEEE) Research challenges in information science international conference 2017 (RCIS 2017)
• Conference Location: Brighton, UK
• Start Date: May 10, 2017
• End Date: May 12, 2017
• Acceptance Date: Mar 15, 2017
• Online Publication Date: Jun 26, 2017
• Publication Date: Dec 31, 2017
• Deposit Date: Feb 22, 2021
• Publicly Available Date: Feb 23, 2021
• Publisher: Institute of Electrical and Electronics Engineers (IEEE)
• Pages: 255-265
• Series ISSN: 2151-1357
• ISBN: 9781509054763
• DOI: https://doi.org/10.1109/RCIS.2017.7956544
• Keywords: Requirements engineering; Organizational behavior; Acceptance requirements; Gamification; Human behavior
• Public URL: https://rgu-repository.worktribe.com/output/1003574