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Professional communication tools in higher education: a case study in implementing slack in the curriculum.

Menzies, Rachel; Zarb, Mark

Authors

Rachel Menzies



Abstract

This Innovative Practice Full Paper presents a study which considers the implications of embedding professional communication tools within the computing curriculum. Computing students are comfortable using various communication tools such as social media applications in their personal lives, but are rarely trained or monitored when transitioning to using these tools professionally. This is despite the fact that these tools, such as Slack, Jabber and Microsoft Teams are rapidly becoming an expected staple of their professional toolkit. 243 students were invited to use Slack as their primary communication mechanism for set taught modules with staff and their fellow students across two institutions in Scotland. This allowed for an understanding to be developed of computing students' attitudes and experiences when using these communication tools, as well as a reflection on staff experiences. A number of recommendations are made for the inclusion of these tools within computing in Higher Education curricula.

Citation

MENZIES, R. and ZARB, M. 2020. Professional communication tools in higher education: a case study in implementing slack in the curriculum. In Proceedings of 2020 Institute of Electrical and Electronics Engineers (IEEE) Frontiers in education conference (FIE 2020), 21-24 October 2020, [virtual conference]. Piscataway: IEEE [online], article ID 9273906. Available from: https://doi.org/10.1109/FIE44824.2020.9273906

Conference Name 2020 Institute of Electrical and Electronics Engineers (IEEE) Frontiers in education conference (FIE 2020)
Conference Location [virtual conference]
Start Date Oct 21, 2020
End Date Oct 24, 2020
Acceptance Date May 11, 2020
Online Publication Date Dec 4, 2020
Publication Date Dec 31, 2020
Deposit Date Jan 18, 2021
Publicly Available Date Jan 18, 2021
Publisher Institute of Electrical and Electronics Engineers
Series ISSN 2377-634X
ISBN 9781728189611
DOI https://doi.org/10.1109/FIE44824.2020.9273906
Keywords Community of practice; Professional communication tools; Slack
Public URL https://rgu-repository.worktribe.com/output/1107275

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