Acceptance requirements and their gamification solutions.

Piras, Luca; Giorgini, Paolo; Mylopoulos, John

Abstract

We live in the days of social software where social interactions, from simple notifications to complex business processes, are supported by software platforms such as Facebook and Twitter. But for any social software to be successful, it must be used by a sizeable portion of its intended user community. Usage requirements are usually referred to as Acceptance Requirements and they have been studied in the literature both for general technology as well as software. Operationalization techniques for such requirements often consist of making a game out of software usage where users are rewarded/penalized depending on the degree of their participation. The game may be competitive or non-competitive, depending on the anticipated personality traits of intended users. Making a game out of usage is often referred to as Gamification, and gamification has attracted huge attention in the literature for the past few years because it offers a novel approach to software technology usage. This paper proposes a generic framework for designing gamified solutions for acceptance requirements. The framework consists of a generic acceptance goal model that characterizes the problem space by capturing possible refinements for acceptance requirements, and a generic gamification model that captures possible gamified operationalizations of acceptance requirements. These models have been extracted from the literature and they are highly dependent on context (cognitive and social) elements of the intended user community. The proposed framework is illustrated with the Meeting Scheduler exemplar.

Citation

PIRAS, L., GIORGINI, P. and MYLOPOULOS, J. 2016. Acceptance requirements and their gamification solutions. In Proceedings of 24th Institute of Electrical and Electronics Engineers (IEEE) Requirements engineering international conference 2016 (RE 2016), 12-16 September 2016, Beijing, China. Piscataway: IEEE [online], pages 365-370. Available from: https://doi.org/10.1109/re.2016.43

• Conference Name: 24th Institute of Electrical and Electronics Engineers (IEEE) Requirements engineering international conference 2016 (RE 2016)
• Conference Location: Beijing, China
• Start Date: Sep 12, 2016
• End Date: Sep 16, 2016
• Acceptance Date: Jun 3, 2016
• Online Publication Date: Dec 5, 2016
• Publication Date: Dec 31, 2016
• Deposit Date: Mar 1, 2021
• Publicly Available Date: Mar 1, 2021
• Publisher: IEEE Institute of Electrical and Electronics Engineers
• Pages: 365-370
• Series ISSN: 2332-6441
• DOI: https://doi.org/10.1109/re.2016.43
• Keywords: Acceptance requirements; Gamification; Context models; Goal models; Requirements engineering
• Public URL: https://rgu-repository.worktribe.com/output/1239023