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Employer perspectives on virtual international working: essential skills for the globalised, digital workplace.

Crawford, Izzy



Stephanie Swartz

Belem Barbosa

Susan Luck


This chapter summarises the key findings from a doctoral research project that examined employer perceptions of virtual, international working immediately before, during, and after the global pandemic took hold in Spring 2020. The purposive interview sample included new and experienced professionals who work in communication related roles within public, private, and third sector organisations. The research builds on previous evaluative research concerning student and faculty perceptions of virtual exchange. The key issues and themes that employers identified as important for virtual working are presented in their own words. Intercultural competency, digital literacy, and transferable skills are discussed together with business ethics, generational and sectoral differences, and the pedagogical opportunities created by the shift to remote, digital working. A new conceptual model for the training and preparation of staff and students for the post-pandemic, virtual workplace is recommended.


CRAWFORD, I. 2021. Employer perspectives on virtual international working: essential skills for the globalised, digital workplace. In Swartz, S., Barbosa, B., Crawford, I. and Luck, S. (eds.). Developments in virtual learning environments and global workplace. Hershey, PA: IGI Global [online], pages 178-204. Available from:

Acceptance Date May 21, 2021
Online Publication Date May 21, 2021
Publication Date Jun 30, 2021
Deposit Date Aug 3, 2021
Publicly Available Date Aug 3, 2021
Publisher IGI Global
Pages 178-204
Series Title Advances in educational technologies and instructional design
Series ISSN 2326-8905; 2326-8913
Book Title Developments in virtual learning environments and the global workplace
Chapter Number Chapter 10
ISBN 9781799873310; 9781799873327
Keywords Employer perceptions; Virtual working; International working; Pandemic; Virtual exchange; Intercultural competency; Digital literacy; Transferable skills; Virtual workplace
Public URL
Related Public URLs (The book in which this has been published)


CRAWFORD 2021 Employer perspectives on virtual (495 Kb)

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