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The impact of undergraduate mentorship on student satisfaction and engagement, teamwork performance, and team dysfunction in a software engineering group project.

Iacob, Claudia; Faily, Shamal

Authors

Claudia Iacob



Abstract

Mentorship schemes in software engineering education usually involve professional software engineers guiding and advising teams of undergraduate students working collaboratively to develop a software system. With or without mentorship, teams run the risk of experiencing team dysfunction: a situation where lack of engagement, internal conflicts, and/or poor team management lead to different assessment outcomes for individual team members and overall frustration and dissatisfaction within the team. The paper describes a mentorship scheme devised as part of a 33 week software engineering group project course, where the mentors were undergraduate students who had recently completed the course successfully and possessed at least a year's experience as professional software engineers. We measure and discuss the impact the scheme had on: (1) student satisfaction and engagement, (2) team performance, and (3) team dysfunction.

Citation

IACOB, C. and FAILY, S. 2020. The impact of undergraduate mentorship on student satisfaction and engagement, teamwork performance, and team dysfunction in a software engineering group project. In Proceedings of the 51st ACM technical symposium on computer science education (SIGCSE 2020), 11-14 March 2020, Portland, USA. New York: ACM [online], pages 128-134. Available from: https://doi.org/10.1145/3328778.3366835

Conference Name 51st ACM technical symposium on computer science education (SIGCSE 2020)
Conference Location Portland, USA
Start Date Mar 11, 2020
End Date Mar 14, 2020
Acceptance Date Oct 4, 2019
Online Publication Date Feb 26, 2020
Publication Date Dec 31, 2020
Deposit Date Sep 16, 2021
Publicly Available Date Dec 14, 2021
Publisher ACM Association for Computing Machinery
Pages 128-134
ISBN 9781450367936
DOI https://doi.org/10.1145/3328778.3366835
Keywords Software engineering education; Computing education; Undergraduate students; Mentorship; Student satisfaction; Student engagement; Student performance; Group projects; Teamwork
Public URL https://rgu-repository.worktribe.com/output/1437859

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