This is self service design.

Rogers, Jon; Birnie, Steven; Pengelly, Jon; Adams, Richard

Abstract

This paper is the story of what happens when industry becomes the broker for product design education. The paper has been written collaboratively with three partners - from an industry perspective NCR Financial Solutions Division Ltd and two product design programs based respectively at the University of Dundee and the Robert Gordon University, Aberdeen. We will present the outcome and reflect on an exciting new project that ran for the first time in the Autumn of 2005. The project was proposed and ultimately judged by industry, with academic educational programs asked to respond to industrial needs/wants. The theme for the project was service design - an area that has become well established within industry, but is less well reflected in the teaching of undergraduate product design education currently, and something that in the view of the authors has to change.

Citation

ROGERS, J., BIRNIE, S., PENGELLY, J. and ADAMS, R. 2006. This is self service design. In Rothbucher, B., Kolar, M., Ion, W. and Clarke, A. (eds.) Proceedings of the 8th International conference on engineering and product design education (E&DPE 2006), 7-8 September 2006, Salzburg, Austria. Design Society publications, 38. Glasgow: Design Society [online], pages 201-206. Available from: https://www.designsociety.org/publication/28216/This+Is+Self+Service+Design

• Presentation Conference Type: Conference Paper (published)
• Conference Name: 8th International conference on engineering and product design education (E&DPE 2006)
• Start Date: Sep 7, 2006
• End Date: Sep 8, 2006
• Acceptance Date: Sep 7, 2006
• Online Publication Date: Dec 31, 2006
• Publication Date: Dec 31, 2006
• Deposit Date: Jul 30, 2024
• Publicly Available Date: Aug 1, 2024
• Publisher: Design Society
• Peer Reviewed: Peer Reviewed
• Pages: 201-206
• Series Title: Design Society publications
• Series Number: 38
• Keywords: Design education; Product design; Service design
• Public URL: https://rgu-repository.worktribe.com/output/2060250
• Publisher URL: https://www.designsociety.org/publication/28216/This+Is+Self+Service+Design