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Self service revisited.

Rogers, Jon; Birnie, Steven; Pengelly, Jon

Authors

Jon Rogers

Steven Birnie

Jon Pengelly



Contributors

E. Bohemia
Editor

K. Hilton
Editor

C. McMahon
Editor

A. Clarke
Editor

Abstract

Any conversation about designing for the future of product design will include a discussion on the importance of service design. In undergraduate education, students are becoming increasingly aware of the diminishing prospects for employment making physical products and at the same time are looking towards the service economy as their future employers. Service-led industries have natural synergies with product design, drawing on methods and processes for user insights including experience prototyping, usability evaluation and implementation. In September 2006 the authors presented a paper on the story of an industry-led service design project for two product design programs in Scotland. The brief provided an open-ended approach for students to design for services with wide-ranging solutions, involving helping hands, community chests and a wandering hamster. Almost immediately following presentation and publication of this paper, the project was revisited and more clearly focused around the issues of providing financial services. Having developed through this second year of the project we were able to analyse the educational impact of industry leading education with some surprising results that show students challenging and inspiring both industry and educators alike. We will reflect on the impact of viral learning across institutions and program development through industry's active engagement with product design education. At the heart of our paper is a discussion of the service design industry and its relationship to product design education.

Citation

ROGERS, J., BIRNIE, S. and PENGELLY, J. 2007. Self service revisited. In Bohemia, E., Hilton, K., McMahon, C. and Clarke, A. (eds.) Proceedings of the 9th International conference on engineering and product design education (E&DPE 2007), 13-14 September 2007, Newcastle, UK. Design Society publications, 43. Glasgow: Design Society [online], pages 105-110. Available from: https://www.designsociety.org/publication/28380/Self+Service+Revisited

Presentation Conference Type Conference Paper (published)
Conference Name 9th International conference on engineering and product design education (E&DPE 2007)
Start Date Sep 13, 2007
End Date Sep 14, 2007
Acceptance Date Sep 13, 2007
Online Publication Date Dec 31, 2007
Publication Date Dec 31, 2007
Deposit Date Jul 30, 2024
Publicly Available Date Aug 1, 2024
Publisher Design Society
Peer Reviewed Peer Reviewed
Pages 105-110
Series Title Design Society publications
Series Number 43
Keywords Design education; Graduate employability; Product design; Interaction design; Service industries
Public URL https://rgu-repository.worktribe.com/output/2422973
Publisher URL https://www.designsociety.org/publication/28380/Self+Service+Revisited

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