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Strategies for enhancing 'person knowledge' in an older people care setting.

Dewar, Belinda; Kennedy, Catriona


Belinda Dewar


This article presents findings from a study about compassionate care?the development of person knowledge in a medical ward caring for older people. Appreciative inquiry, an approach to research that focuses on discovering what works well and implementing strategies to help these aspects happen most of the time, was used. Staff, patients, and families participated in this study, which used a range of methods to generate data including interviews and observations. Immersion/crystallization was used to analyze these data using a reflexive and continuous approach to extracting and validating data. Findings uncovered that knowledge of the person and ways of promoting this were key dimensions of compassionate caring. The attributes of 'caring conversations' emerged through the analysis process, which we suggest are crucial to developing person knowledge. The political and public focus on compassionate care makes it opportune to raise discussion around this form of knowledge in academic and practice debates.


DEWAR, B. and KENNEDY, C. 2016. Strategies for enhancing 'person knowledge' in an older people care setting. Western journal of nursing research [online], 38(11), pages 1469-1488. Available from:

Journal Article Type Article
Acceptance Date Apr 1, 2016
Online Publication Date Apr 1, 2016
Publication Date Nov 1, 2016
Deposit Date May 3, 2016
Publicly Available Date May 3, 2016
Journal Western journal of nursing research
Print ISSN 0193-9459
Electronic ISSN 1552-8456
Publisher SAGE Publications
Peer Reviewed Peer Reviewed
Volume 38
Issue 11
Pages 1469-1488
Keywords Compassionate care; Knowing the person; Relationships; Care for older people; Caring conversations
Public URL