This book chapter presents the authors' theory of Information Interchange. The theory draws upon the authors' earlier research on government and parliamentary information service provision, and on citizens' information behaviour, at the regional, UK and European levels. The theory considers the roles and aims of both the information provider and the information user in assessing the effectiveness of the information communication process. It builds upon the dichotomy that appears to exist between the view of the provider and that of the user.
MARCELLA, R. and BAXTER, G. 2005. Information interchange. In Fisher, K.E., Erdelez, S. and McKechnie, L.E.F. (eds.) Theories of information behavior. Medford, NJ: Information Today, pages 204-209.