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The impact of social class and status on citizenship information need: the results of two national surveys in the UK.

Marcella, Rita; Baxter, Graeme

Authors

Rita Marcella



Abstract

This paper reports the key results of the Citizenship Information research project funded by the British Library Research and Innovation Centre. This research comprised two large-scale surveys of the citizenship information needs of the UK public. The paper focuses upon the detailed analysis and examination of the results as they related to issues of social class and status. The research revealed that social class and status had an impact upon information need and information seeking behaviour, although the pattern emerging was not a simple one. Certain social classes and status groups were not exploiting public library information resources as effectively as they might; equally, certain groups were less willing (or able) to take advantage of new technologies to access information and participate in democratic activities. Those groups most willing to use a range of information sources were more conscious of disadvantage resulting from a lack of information. The paper concludes that there is a real danger of exclusion for certain groups of the UK population and that information policy must reflect an awareness of the most appropriate patterns of information dissemination in order to overcome barriers to access for each of these.

Citation

MARCELLA, R. and BAXTER, G. 2000. The impact of social class and status on citizenship information need: the results of two national surveys in the UK. Journal of information science [online], 26(4), pages 239-254. Available from: https://doi.org/10.1177/016555150002600404

Journal Article Type Article
Acceptance Date Aug 31, 2000
Online Publication Date Aug 31, 2000
Publication Date Aug 31, 2000
Deposit Date Feb 20, 2008
Publicly Available Date Feb 20, 2008
Journal Journal of information science
Print ISSN 0165-5515
Electronic ISSN 1741-6485
Publisher SAGE Publications
Peer Reviewed Peer Reviewed
Volume 26
Issue 4
Pages 239-254
DOI https://doi.org/10.1177/016555150002600404
Keywords Citizenship information; Information retrieval; Information needs
Public URL http://hdl.handle.net/10059/134

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