Components, skills and training for conducting initial telephone consultations in primary care: a scoping review protocol.

Cooper, Kay; Alexander, Lyndsay

Abstract

Review objective/question: The objective of this scoping review is to examine the characteristics of initial telephone consultations conducted in primary care settings and to map the existing evidence on the components, skills and training recommended for initial telephone consultations in current primary care. This scoping review will be guided by the following questions: 1) What components are included or are recommended in the literature to be included in primary care initial telephone consultations? 2) What skills are reported or recommended in the literature for primary care practitioners to deliver in initial telephone consultations? 3) What training is recommended for primary care practitioners delivering initial telephone consultations?

Citation

COOPER, K. and ALEXANDER, L. 2018. Components, skills and training for conducting initial telephone consultations in primary care: a scoping review protocol. [Protocol]. JBI database of systematic reviews and implementation reports [online], 16(5), pages 1126-1134. Available from: https://doi.org/10.11124/JBISRIR-2017-003527

• Other Type: Protocol
• Online Publication Date: May 16, 2018
• Publication Date: May 30, 2018
• Deposit Date: May 17, 2018
• Publicly Available Date: Aug 17, 2018
• Print ISSN: 2202-4433
• Publisher: Joanna Briggs Institute
• Pages: 1126-1134
• DOI: https://doi.org/10.11124/JBISRIR-2017-003527
• Keywords: Patient assessment; Primary health care; Staff development; Telephone assessment; Telephone consultation
• Public URL: http://hdl.handle.net/10059/2925
• Contract Date: May 17, 2018