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Components, skills and training for conducting initial telephone consultations in primary care: a scoping review protocol.

Cooper, Kay; Alexander, Lyndsay

Authors

Lyndsay Alexander



Abstract

Review objective/question: The objective of this scoping review is to examine the characteristics of initial telephone consultations conducted in primary care settings and to map the existing evidence on the components, skills and training recommended for initial telephone consultations in current primary care. This scoping review will be guided by the following questions: 1) What components are included or are recommended in the literature to be included in primary care initial telephone consultations? 2) What skills are reported or recommended in the literature for primary care practitioners to deliver in initial telephone consultations? 3) What training is recommended for primary care practitioners delivering initial telephone consultations?

Citation

COOPER, K. and ALEXANDER, L. 2018. Components, skills and training for conducting initial telephone consultations in primary care: a scoping review protocol. [Protocol]. JBI database of systematic reviews and implementation reports [online], 16(5), pages 1126-1134. Available from: https://doi.org/10.11124/JBISRIR-2017-003527

Other Type Experiment
Online Publication Date May 16, 2018
Publication Date May 30, 2018
Deposit Date May 17, 2018
Publicly Available Date Aug 17, 2018
Print ISSN 2202-4433
Publisher Joanna Briggs Institute
DOI https://doi.org/10.11124/JBISRIR-2017-003527
Keywords Patient assessment; Primary health care; Staff development; Telephone assessment; Telephone consultation
Public URL http://hdl.handle.net/10059/2925

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