Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the COVID-19 pandemic.

McGuire, David; Cunningham, James E.A.; Reynolds, Kae; Matthews-Smith, Gerri

Abstract

The COVID-19 pandemic has severely tested the leadership and communication abilities of political leaders globally. Guiding an effective response to the global pandemic has required leaders to demonstrate not only effective planning and coordination skills, but the ability to communicate clear consistent messages in an empathetic manner as well. In New Zealand the first confirmed case of COVID-19 was recorded on February 28 and over the course of March and April 2020, 1,132 further cases of COVID-19 were confirmed and 19 deaths–a much lower transmission rate than most industrialized nations. On 27 April 2020, New Zealand Prime Minister Jacinda Ardern announced that they had won the battle against community transmission of COVID-19. This paper analyses the speeches and public statements (n = 40) made by Prime Minister Ardern in March and April 2020 through the lens of crisis leadership and crisis communication. In particular, it looks at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in narrative and dialogue with the public. The paper underscores the importance of communication in crisis management and looks at how positive and consistent messaging inspires confidence and social solidarity.

Citation

MCGUIRE, D., CUNNINGHAM, J.E.A., REYNOLDS, K. and MATTHEWS-SMITH, G. 2020. Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the COVID-19 pandemic. Human resource development international [online], 23(4): special issue on the impact of the COVID-19 pandemic on work, worker and workplace!? Implications for HRD research and practices in the time of crisis, pages 361-379. Available from: https://doi.org/10.1080/13678868.2020.1779543

• Journal Article Type: Article
• Acceptance Date: Jun 4, 2020
• Online Publication Date: Jun 22, 2020
• Publication Date: Aug 31, 2020
• Deposit Date: Jul 31, 2020
• Publicly Available Date: Dec 23, 2021
• Journal: Human resource development international
• Print ISSN: 1367-8868
• Electronic ISSN: 1469-8374
• Publisher: Taylor & Francis (Routledge)
• Peer Reviewed: Peer Reviewed
• Volume: 23
• Issue: 4
• Pages: 361-379
• DOI: https://doi.org/10.1080/13678868.2020.1779543
• Keywords: Crisis leadership; COVID-19; Crisis communication; Empathy; Coronavirus
• Public URL: https://rgu-repository.worktribe.com/output/951845