Business to business online revenue management. (2007)
Book Chapter
OLIVEIRA, F. and RANA, R. 2008. Business to business online revenue management. In Voudouris, C., Owusu, G., Dorne, R. and Lesaint, D. (eds.) Service chain management: technology innovation for the service business. Berlin: Springer [online], chapter 17, pages 239-250. Available from: https://doi.org/10.1007/978-3-540-75504-3_17

With the emergence of the Internet, electronic commerce (e-commerce), revenue management and especially applications that combine both are becoming increasingly an area of innovation for service industries. E-commerce has introduced efficiencies acro... Read More about Business to business online revenue management..

Flexibility, robustness and real options. (2007)
Book Chapter
DYSON, R.G. and OLIVEIRA, F.S. 2007. Flexibility, robustness and real options. In Dyson, R.G. and O'Brien, F.A. (eds.) Supporting strategy: frameworks, methods and models. Chichester, Wiley, chapter 13, pages 343-366.

The importance of flexibility in the strategic development process goes back to the formative days of strategic planning. One of its earliest manifestations was in the guise of contingency planning. For example, Argenti (1974) in his book "Systematic... Read More about Flexibility, robustness and real options..

The impact of organisational complexity in the strategy development process. (2007)
Book Chapter
CALDART, A.A. and OLIVEIRA, F.S. 2007. The impact of organisational complexity in the strategy development process. In Dyson, R.G. and O'Brien, F.A. (eds.) Supporting strategy: frameworks, methods and models. Chichester, Wiley, chapter 8, pages 191-210.

In the first chapter of this book, it was stated that there is a set of characteristics that lead towards a decision being labelled as a strategic one. One of these characteristics is the complexity and inter-relatedness of the organisational context... Read More about The impact of organisational complexity in the strategy development process..