Outputs (34)

Methodological choices in relationship quality (RQ) research 1987 to 2015: a systematic literature review. (2017)
Journal Article
OSOBAJO, O.A. and MOORE, D. 2017. Methodological choices in relationship quality (RQ) research 1987 to 2015: a systematic literature review. Journal of relationship marketing [online], 16(1), pages 40-81. Available from: https://doi.org/10.1080/15332667.2016.1242395

This literature review covers different methodological choices (i.e. data collection method, sample size, sample characteristics and analytical instrument) in 122 relationship quality (RQ) peer-reviewed articles, published in accredited academic jour... Read More about Methodological choices in relationship quality (RQ) research 1987 to 2015: a systematic literature review..

Strategic procurement in spot and forward markets considering regulation and capacity constraints. (2017)
Journal Article
OLIVEIRA, F.S. 2017. Strategic procurement in spot and forward markets considering regulation and capacity constraints. European journal of operational research [online], 261(2), pages 540-548. Available from: https://doi.org/10.1016/j.ejor.2017.01.052

With the generalization of business-to-business electronic exchanges, online spot markets have become an important component of suppliers' procurement strategies in their aim to increase flexibility and reduce transaction costs. In this article we an... Read More about Strategic procurement in spot and forward markets considering regulation and capacity constraints..

Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. (2017)
Journal Article
SHEDID, M. and RUSSELL, K. 2017. Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective. International journal of advanced research in business, 1(1), pages 2-14.

This article reflects the results of a pilot study conducted in connection with an analysis of the antecedents and consequences of empowerment on the service quality for UAE Banking customers and the banking sector in general. The research focuses on... Read More about Employee empowerment and customer satisfaction: an investigation from a UAE banking sector perspective..

Energy security and economic performance of the caspian region: how vulnerable is the region to the falling oil price? (2017)
Journal Article
BABAJIDE, N. 2017. Energy security and economic performance of the Caspian region: how vulnerable is the region to the falling oil price? IAEE energy forum [online], 26(1st quarter), pages 53-58. Available from: https://www.iaee.org/documents/2017EnergyForum1qtr.pdf

Given the prime position of oil in Caspian economy, change in oil prices has become a crucial issue with significant implications on the development of the economies in the region. The oil and gas producing states in the Caspian region have experienc... Read More about Energy security and economic performance of the caspian region: how vulnerable is the region to the falling oil price?.