MARAM: tool support for mobile app review management.

Iacob, Claudia; Faily, Shamal; Harrison, Rachel

Abstract

Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one's interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers' queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.

Citation

IACOB, C., FAILY, S. and HARRISON, R. 2016. MARAM: tool support for mobile app review management. In Kawsar, F., Zhang, P. and Musolesi, M. (eds.) Proceedings of the 8th International conference on mobile computing, applications and services (MobiCase 2016), 30 November - 1 December 2016, Cambridge, UK. Brussels: Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering (ICST), pages 42-50.

• Conference Name: 8th International conference on mobile computing, applications and services (MobiCase 2016)
• Conference Location: Cambridge, UK
• Start Date: Nov 30, 2016
• End Date: Dec 1, 2016
• Acceptance Date: Sep 19, 2016
• Publication Date: Dec 1, 2016
• Deposit Date: Dec 8, 2021
• Publicly Available Date: Dec 8, 2021
• Publisher: Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering (ICST)
• Pages: 42-50
• ISBN: 9781631901379
• Keywords: User reviews; Online reviews; e-Commerce; Online marketplaces; Online shopping; User experience (UX); Mobile applications
• Public URL: https://rgu-repository.worktribe.com/output/1427741