Eliciting and visualising trust expectations using persona trust characteristics and goal models.

Faily, Shamal; Fl�chais, Ivan

Abstract

Developers and users rely on trust to simplify complexity when building and using software. Unfortunately, the invisibility of trust and the richness of a system's context of use means that factors influencing trust are difficult to see, and assessing its implications before a system is built is complex and time-consuming. This paper presents an approach for eliciting and visualising differences between trust expectations using persona cases, goal models, and complementary tool support. We evaluate our approach by using it to identify misplaced trust expectations in a software infrastructure by its users and application developers.

Citation

FAILY, S. and FLÉCHAIS, I. 2014. Eliciting and visualising trust expectations using persona trust characteristics and goal models. In Lanubile, F. and Ali, R. (eds.) Proceedings of the 6th International workshop on social software engineering (SSE 2014), 17 November 2014, Hong Kong, China. New York: ACM [online], pages 17-24. Available from: https://doi.org/10.1145/2661685.2661690

• Presentation Conference Type: Conference Paper (published)
• Conference Name: 6th International workshop on social software engineering (SSE 2014)
• Start Date: Nov 17, 2014
• Acceptance Date: Nov 17, 2014
• Online Publication Date: Nov 17, 2014
• Publication Date: Dec 31, 2014
• Deposit Date: Dec 6, 2021
• Publicly Available Date: Dec 6, 2021
• Publisher: Association for Computing Machinery (ACM)
• Peer Reviewed: Peer Reviewed
• Pages: 17-24
• ISBN: 9781450332279
• DOI: https://doi.org/10.1145/2661685.2661690
• Keywords: User personas; Systems security; Trust; Software engineering; Goal models; Goal-oriented requirements language (GRL)
• Public URL: https://rgu-repository.worktribe.com/output/1446697