Shamal Faily
Eliciting and visualising trust expectations using persona trust characteristics and goal models.
Faily, Shamal; Fl�chais, Ivan
Authors
Ivan Fl�chais
Contributors
Filippo Lanubile
Editor
Raian Ali
Editor
Abstract
Developers and users rely on trust to simplify complexity when building and using software. Unfortunately, the invisibility of trust and the richness of a system's context of use means that factors influencing trust are difficult to see, and assessing its implications before a system is built is complex and time-consuming. This paper presents an approach for eliciting and visualising differences between trust expectations using persona cases, goal models, and complementary tool support. We evaluate our approach by using it to identify misplaced trust expectations in a software infrastructure by its users and application developers.
Citation
FAILY, S. and FLÉCHAIS, I. 2014. Eliciting and visualising trust expectations using persona trust characteristics and goal models. In Lanubile, F. and Ali, R. (eds.) Proceedings of the 6th International workshop on social software engineering (SSE 2014), 17 November 2014, Hong Kong, China. New York: ACM [online], pages 17-24. Available from: https://doi.org/10.1145/2661685.2661690
Conference Name | 6th International workshop on social software engineering (SSE 2014) |
---|---|
Conference Location | Hong Kong, China |
Start Date | Nov 17, 2014 |
Acceptance Date | Nov 17, 2014 |
Online Publication Date | Nov 17, 2014 |
Publication Date | Dec 31, 2014 |
Deposit Date | Dec 6, 2021 |
Publicly Available Date | Dec 6, 2021 |
Publisher | Association for Computing Machinery (ACM) |
Pages | 17-24 |
ISBN | 9781450332279 |
DOI | https://doi.org/10.1145/2661685.2661690 |
Keywords | User personas; Systems security; Trust; Software engineering; Goal models; Goal-oriented requirements language (GRL) |
Public URL | https://rgu-repository.worktribe.com/output/1446697 |
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