Shamal Faily
Gulfs of expectation: eliciting and verifying differences in trust expectations using personas
Faily, Shamal; Power, David; Fl�chais, Ivan
Authors
David Power
Ivan Fl�chais
Abstract
Personas are a common tool used in Human Computer Interaction to represent the needs and expectations of a system's stakeholders, but they are also grounded in large amounts of qualitative data. Our aim is to make use of this data to anticipate the differences between a user persona's expectations of a system, and the expectations held by its developers. This paper introduces the idea of gulfs of expectation – the gap between the expectations held by a user about a system and its developers, and the expectations held by a developer about the system and its users. By evaluating these differences in expectation against a formal representation of a system, we demonstrate how differences between the anticipated user and developer mental models of the system can be verified. We illustrate this using a case study where persona characteristics were analysed to identify divergent behaviour and potential security breaches as a result of differing trust expectations.
Citation
FAILY, S., POWER, D. and FLÉCHAIS, I. 2016. Gulfs of expectation: eliciting and verifying differences in trust expectations using personas. Journal of trust management [online], 3, article number 4. Available from: https://doi.org/10.1186/s40493-016-0025-9
Journal Article Type | Article |
---|---|
Acceptance Date | Jul 21, 2016 |
Online Publication Date | Jul 29, 2016 |
Publication Date | Dec 31, 2016 |
Deposit Date | Sep 29, 2021 |
Publicly Available Date | Dec 7, 2021 |
Journal | Journal of trust management |
Print ISSN | 2196-064X |
Electronic ISSN | 2196-064X |
Publisher | Springer |
Peer Reviewed | Peer Reviewed |
Volume | 3 |
Article Number | 4 |
DOI | https://doi.org/10.1186/s40493-016-0025-9 |
Keywords | User personas; User-centred design; Systems security; Security risk analysis; Human-computer interaction (HCI) |
Public URL | https://rgu-repository.worktribe.com/output/1427949 |
Files
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Publisher Licence URL
https://creativecommons.org/licenses/by/4.0/
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