Outputs (114)

Exploring the benefits of user surveys. (2003)
Presentation / Conference
MARCELLA, R. and BAXTER, G. 2003. Exploring the benefits of user surveys. Presented at the 12th Annual conference of the European Information Association: surviving EU information: strategies for skills for sucess, 31 March - 1 April 2003, Cambridge, UK.

This conference paper discussed the methodologies that might be used in investigating citizens' European information needs. In so doing, the authors shared their own experiences of using large-scale surveys, interviews, focus groups and observation i... Read More about Exploring the benefits of user surveys..

The impact of ICTs on the communication of parliamentary information in the UK: results of a pilot project funded by the Economic and Social Research Council. (2003)
Presentation / Conference
MARCELLA, R., BAXTER, G. and MOORE, N. 2003. The impact of ICTs on the communication of parliamentary information in the UK: results of a pilot project funded by the Economic and Social Research Council. Presented at the 2003 Congress of the European Communication Association, 24-26 March 2003, Munich, Germany.

This paper presented the key results of a study, funded by the Economic and Social Research Council, which investigated the impact of technology on the communication of parliamentary and devolved assembly information to the general public in the UK.... Read More about The impact of ICTs on the communication of parliamentary information in the UK: results of a pilot project funded by the Economic and Social Research Council..

Are we being served? (2001)
Presentation / Conference
BREMNER, P.A.M. and FREATHY, P. 2001. Are we being served? Consumer versus retailers perceptions of customer service expectations within selected menswear stores. Presented at the 11th International European Association for Education and Research in Commercial Distribution (EAERCD) conference 2001 (EAERCD 2001), 27-29 June 2001, Tilburg, Netherlands.

This paper examines the mismatch between consumer and retailer perceptions of customer service and its potential impact on customer satisfaction. Having examined the main influences and themes from primary research this paper attempts to suggest that... Read More about Are we being served?.

Citizenship information research at the School of Information and Media. (2000)
Presentation / Conference
MARCELLA, R. and BAXTER, G. 2000. Citizenship information research at the School of Information and Media. Presented at the 7th Information for Scotland conference, 16 November 2000, Edinburgh, UK.

Discusses recent and current research into citizenship information needs at the School of Information and Media, The Robert Gordon University, Aberdeen. Reviews the most important results from two large-scale, nation-wide surveys (funded by the Briti... Read More about Citizenship information research at the School of Information and Media..